Hello.
I'm Kuni.
I'm an AI receptionist for your business. I answer every phone call, every text, every WhatsApp — 24/7. Because every missed call is a customer who just called someone else.
Built for restaurants and busy front desks first — and any business that hates missing calls, at 11am or 11pm.
The reality
You miss more calls than you realize.
The lunch rush, after hours, two calls at once — they go to voicemail, and the caller just dials the next business. Here's what it quietly costs you:
I run a:
≈ $71,500 a year in missed-call revenue.
KUNI answers every call — recovering even a fraction is $3,550/month back.
She pays for herself if she saves you one customer a month.
How we calculate this
Monthly missed calls = calls/day × % missed × 22 days open. Lost revenue = missed calls × 50% (a conservative share that were a would-be customer, not spam or an existing-admin call) × the customer value you set. “Recovered with KUNI” assumes a conservative 60% of that is won back — KUNI answers 100% of calls, but not every answered call converts. These are deliberately cautious estimates to plan with, not a guarantee.
Built to recover revenue, not just answer questions.
Other AI receptionists pick up the phone. Kuni picks up and closes the loop.
Calls back on missed connections
If a caller hangs up before their issue gets resolved — or rings during a brief outage — Kuni automatically follows up by call or text. Most receptionists are reactive. Kuni is proactive: every missed connection becomes a recovered conversation.
Most AI voice tools only answer what's in front of them. They lose the call when the customer drops.
Takes payment during the callComing soon
Coming soon — Kuni will text the caller a Stripe Checkout link mid-conversation. They tap, pay, done — before they hang up. Booking deposit, dispatch fee, retainer, order payment — collected on the same call.
Vapi, Retell, Synthflow can't do this. They hand off to a separate payment tool you have to build yourself.
One receptionist, every channel
Phone, SMS, WhatsApp — Kuni handles all of them as one continuous conversation. A customer calls Tuesday, follows up by text Wednesday, sends a WhatsApp Friday. Kuni remembers them across all three.
Competitors split each channel into a separate tool. You end up paying three platforms and stitching the customer history yourself.
You own everything — Stripe, data, customer relationship
Bring your own Stripe — money lands directly in your account, we never touch it. Your customer list, your conversation history, your branding. No lock-in, no marketplace, no skimming.
Some platforms route your customer relationship through their marketplace. KUNI is your AI; the customer is yours alone.
Everything a receptionist does — without the missed calls or the payroll.
A phone tree frustrates callers. Voicemail loses the sale to whoever answers first. A human works business hours and takes one call at a time. Kuni does what they can't.
| What matters | Phone tree (IVR) | Voicemail | Human receptionist | Kuni |
|---|---|---|---|---|
| Answers 24/7 — nights, weekends, holidaysVoicemail only records; a human works business hours. | ||||
| Natural back-and-forth conversationNo keypad menus — callers just talk. | ||||
| Handles multiple calls at the same timeYour plan sets how many simultaneous calls are included. | ||||
| Books appointments & answers from your own info | ||||
| Speaks the caller's language (70+)Switches the moment the caller speaks another language. | ||||
| Remembers callers across calls & channelsPhone, SMS, WhatsApp — one continuous history. | ||||
| Simple monthly cost — no salary or benefitsA full-time receptionist runs ~$35,000+/yr; Kuni is a small monthly plan. |
YesLimitedNo · Simultaneous-call capacity depends on your plan.
How she works
One receptionist. Every channel. Always on.
Kuni handles the front desk so you can do the work.
Answers the phone
Picks up on the first ring and holds a real, natural conversation — understands what the caller actually wants and responds like your best front-desk hire would.
Knows your business cold
Point Kuni at your website, menu, and documents and she answers from YOUR knowledge — hours, prices, policies, what's on the menu, how things work. Specific, accurate answers every time, never a generic “let me take a message.”
Texts on SMS + WhatsApp
Customers reach you the way they prefer. Kuni handles the conversation in their channel of choice.
Remembers your callersHot
Recognizes a returning caller across calls and channels — greets them by name, picks up where you left off, and never re-asks what she already knows.
Books appointments
Connects to your calendar — Cal.com today, with Google Calendar and Calendly on the way, or wire in your own booking system. Books while you're with the customer in front of you.
Takes payment during the callComing soon
Coming soon — Kuni will text a Stripe checkout link mid-conversation so the caller pays in seconds. Money lands in your own Stripe; we never touch it.
No surprise bills
See exactly what every call costs — billed by the minute and broken down by service. Transparent pricing, no lock-in, no mystery invoice at the end of the month.
Every call, quality-checked
Kuni grades each call automatically — flagging confusion, frustration, or dead air — so you always know your front desk is performing.
Works 24/7
11am, 11pm, 3am, Sunday morning. Kuni never sleeps and never takes a day off. Every call gets answered.
Your brand, your voice
Configure exactly how Kuni greets, what she says, when to hand off to a human. You stay in control.
What sets Kuni apart
The things a voicemail — and most AI answering services — can't do
Not just answering the phone. Running the front desk, and keeping you in control of it.
Teaches herself — learns from every callLive
Kuni answers from day one — even before you've uploaded a single document — and every question she couldn't answer lands on your dashboard. Answer it once in plain English and she knows it forever. Your front desk gets sharper after every call, and you control every word she learns.
See how Teach Your Agent worksBoss Mode — your business, briefed to youNew
Log in and the first thing you see is a plain-English briefing of every recent call — booked, handled, and the ones that need you. And now you can call your own private line, say your access phrase, and hear it read to you out loud. Only you and the managers you name get in.
Warm-transfers to a real personLive
When a caller genuinely needs a human, Kuni doesn't dump them to voicemail — she puts them through to you live, hands off what she's learned, and connects the call. A real transfer, not a dead end.
Never lose a messageLive
When a caller needs something Kuni can't finish herself, she takes a complete message — who called, their number, and exactly what they need — and files it in your Messages inbox, not just a one-off email you might miss. Every message stays on a running list, tracked until a real person follows up and marks it done. If a callback number came through incomplete, she flags it so you're never dialing blind.
See how Messages worksKeeps you in the loop by emailLive
The moment something needs you — a message taken, a lead captured, a call that didn't reach an outcome — Kuni emails you the details automatically. You never have to log in to find out what happened.
Speaks your customer's languageLive
Kuni hears the caller switch languages and answers right back in theirs — no menus, no 'press 2 for Spanish.' Your international and multilingual customers get the same warm, natural front desk.
Uniquely yours
You stay in full control of what she says.
Kuni isn't a black box. You decide her rules, her voice, and exactly how she handles every situation — down to the words.
1.Train
Point Kuni at your website and tell her your rules — hours, policies, what to say. She learns your business in minutes, not weeks.
2.Test
Call her yourself before she goes live. Ask the hard questions, hear exactly how she handles them, and tweak until she's right.
3.Go live
Point your number at Kuni and she starts answering. She gets better over time, and you stay in control of every word.
Works from day one · learns from every call
Teach your agent once. She remembers forever.
Kuni is answering calls from her very first day — even before you've uploaded a single document. She learns from the calls she couldn't answer, so you'll never get asked the same question twice without her having a great answer ready — and you stay in control of every word she learns.
No knowledge base yet? She still starts working.
You don't have to prepare anything up front. Point Kuni at your number and she goes to work on day one — and every question your callers ask becomes the knowledge base she builds for you. Most agents make you upload documents before they're useful. Kuni grows her own from your real calls.
1.She flags what she couldn't answer
Every business gets asked something new — and a brand-new agent, before you've uploaded a single document, gets asked everything. When a caller asks Kuni something she doesn't know yet, she doesn't guess and she doesn't lose it — she takes care of the caller and quietly logs the exact question, from phone calls and your website widget alike.
2.You answer it once
Your dashboard shows a simple list — every question your callers asked that Kuni couldn't answer, the most-asked ones first. Type the answer in plain English. No settings to hunt through, no engineer, no re-uploading documents.
3.She knows it — for good
The moment you save it, Kuni learns it. The next caller who asks gets a confident, natural answer in her own voice, and that question drops off your list. Your front desk gets a little sharper after every call.
What it looks like
A caller asked
“Do you offer consulting for software development?”
Kuni didn't know yet — so she flagged it for you.
You taught her, once
“Yes — we offer fixed-scope software consulting; the team follows up with the details.”
Now she answers it live, in her own voice, on the next call.
Never lose a message
Every message captured. Nothing slips through.
When Kuni can't handle something herself, she takes a real message — who called, their number, and exactly what they need — and keeps it on a running list until a real person follows up. Not a fire-and-forget email. A front desk that never drops a customer.
A missed email used to mean a missed customer. Not anymore.
Most answering services fire off one email and it's gone if you don't catch it. Kuni saves every message she takes to a durable inbox you can see, sort, and clear — so a busy day never costs you a callback.
1.She takes a complete message
When a caller needs something Kuni can't finish herself, she doesn't just say “I'll pass that along” and hope. She captures who called, their callback number, and exactly what they need — the whole message, in the caller's own words, even if they ramble.
2.It lands in your Messages inbox
Every message becomes a row in your Messages inbox on the dashboard — not just a one-off email you might miss. She emails you too, so you hear about it right away, but even if that email slips by, the message is safe and waiting for you. If a callback number came through incomplete, she flags it so you're never dialing a bad number.
3.A real person follows up
Your team sees every open message at a glance, calls the customer back, and marks it done — so nothing sits forgotten in an inbox. It's the difference between “the AI took a message” and “the customer actually got a call back.”
What it looks like
On the call
“Can someone call me back about the home program? My number's 347…”
Kuni takes the whole message and their callback number.
In your Messages inbox
John M. · wants a callback about the home program · New
Waiting for a real person — and emailed to you too.
On your website
She works on your website, too.
Add a “Talk to us” button to your site and visitors have a real, live conversation with Kuni right in the browser — the same receptionist that answers your phone, available the moment they land.
- Same receptionist, same knowledge as the phone — she already knows your hours, menu, and policies.
- Answers questions and books appointments right there, without the visitor picking up the phone.
- One line of code on your site. No app for your visitor — they just click and talk.
Live voice chat today. Typed web chat is coming soon.
Talk to Kuni
Listening…
Integrations
Plugs into the tools you already use.
Kuni books, takes payment, and works in your stack — and you can wire in your own systems too.
Don't see yours? Kuni can wire into your own booking or ordering system — just ask.
Who it's for
Built for people who value their time and reputation
Whether it's just you or a growing team, Kuni covers the phone so you can do the work.
Solo & professionals
Freelancers, consultants, and service pros who need every call answered without breaking their focus. Kuni is the front desk you don't have to hire.
- Never miss a call while you're heads-down on the work
- Screens spam and robocalls so only real callers reach you
- Sounds like a polished professional — every time, day or night
- Books appointments straight into your calendar
Small businesses & teams
Front-desk coverage without a front-desk salary. Kuni answers, books, routes, and keeps the owner in the loop — for a fraction of a full-time hire.
- 24/7 coverage — every call answered, no voicemail black hole
- Answers in the caller's language, automatically
- Warm-transfers to a real person when a caller needs one
- A dashboard the owner actually reads — your day, briefed on login
Simple, transparent pricing — billed by the minute, no long-term lock-in.
Built for your industry
Built for businesses that hate missing calls
Kuni adapts to your business shape. Pick the one closest to yours.
Dental & medical offices
Book cleanings, manage appointment changes, handle insurance questions, route emergencies. Your front desk while you're with patients.
Restaurants
Reservations, hours, menu questions, directions, and order-taking — all in one conversation. Even at 11pm on a Saturday.
Bars
Private event bookings, group reservations, hours and policies. Kuni answers when the bar is loud and the staff is buried.
Order-taking businesses
Phone orders, SMS orders, WhatsApp orders. Capture the items, confirm details, and send to your kitchen or POS — with in-call Stripe payment coming soon.
KUNI also works for Salons & spas, Plumbers & home services, and more.
Don't see your business? Tell us what you need.
From the engineering blog
How we build KUNI
You Don't Have One Railroad — You Have Fifty
The best objection to the railroad pattern: real businesses don't have one conversation, they have fifty. Here's how we keep a fleet of voice-AI flows coherent with reusable, drift-pinned components instead of hand-drawing hundreds of nodes.
Read the post →Questions
Frequently asked questions
What is KUNI?
KUNI is an AI receptionist for small businesses. She answers every phone call 24/7, speaks naturally with your callers, answers questions from your business's own information, books appointments, takes messages, and hands off to a real person when needed — so you never miss a customer.
How long does it take to set up?
It's quick, and we set it up with you: add your business details, connect your calendar, and share your FAQ or menu, then assign a phone number. Most agents are ready to take calls the same day.
What can KUNI actually do on a call?
KUNI answers questions about your business (hours, services, prices, policies) from your own knowledge base, books, reschedules, and cancels appointments on your calendar, takes a message — saved to your Messages inbox and emailed to you so a real person can follow up and nothing gets lost — emails driving directions, takes phone orders for restaurants, and transfers the call to a real person when the caller needs one — never making anything up.
What happens to a message KUNI takes — could it get lost?
No. Every message KUNI takes is saved to your Messages inbox on your dashboard — not just fired off as a one-time email you might miss. When a caller needs something she can't finish herself, she captures who called, their callback number, and exactly what they need, then keeps it on a running list that's tracked until a real person follows up and marks it done. She emails you too, so you hear about it right away — but even if that email slips by, the message is safe in your inbox. And if a callback number came through incomplete, KUNI flags it so you're never dialing a bad number.
Does KUNI get smarter over time?
Yes — that's Teach Your Agent, and it runs two ways at once. She's working from day one: from her very first call, even before you've uploaded a single document, she takes care of the caller and captures anything she couldn't answer (from phone calls and your website widget). And she keeps getting smarter: your dashboard shows those questions, most-asked first, you type the answer once in plain English, and KUNI learns it and answers it confidently on the very next call — no retraining, no engineer, and you stay in control of every word she learns. Working on day one, sharper after every call.
Do I need to build a knowledge base before KUNI can help?
No — and that's two great things woven together. KUNI starts answering on day one with no knowledge base at all, so you're never blocked waiting to prepare content. And she builds that knowledge base for you as she goes: every question your callers ask that she couldn't answer lands on your dashboard, you answer it once, and it's part of her knowledge forever. You can still upload your FAQ, menu, or website to give her a head start — but you don't have to, because she grows her own from your real calls.
Does KUNI work after hours and on weekends?
Always. KUNI answers 24/7 — nights, weekends, holidays, and the lunch rush — so every call is answered whether or not your team is available.
Can KUNI handle more than one call at the same time?
Yes. Unlike a single receptionist, KUNI can answer multiple calls at once, so callers aren't stuck in a queue. Your plan sets how many simultaneous calls are included.
What does KUNI sound like?
Natural and conversational — a real-time voice conversation, not a phone tree. Callers can interrupt, ask follow-ups, and talk normally, and KUNI keeps up like a person would.
What languages does KUNI speak?
KUNI answers in English by default and automatically switches to the caller's language the moment they speak another one — Spanish and 70+ more — then continues in it for the rest of the call.
Do I get a phone number? Can I keep my current one?
Both work. You can forward your existing business number to KUNI so callers dial the same number they always have, or use a new number we provide.
Can KUNI book appointments?
Yes. KUNI connects to your calendar (Cal.com today, with more on the way, or wire in your own), so she only offers times you actually have open and books, reschedules, or cancels right during the call — then confirms by email.
How much does it cost?
We're onboarding businesses one at a time right now — request access and we'll get you set up with a free trial. Plans are simple monthly pricing based on your call volume and how many calls at once you need; we'll walk you through the right fit.
Is my data private and secure?
Yes. Calls run over encrypted connections, and your knowledge base is scoped to your business only. Your call history, customer list, and branding stay yours — no marketplace, no lock-in. Bring your own Stripe so payments (coming soon) land directly in your account.
Is KUNI HIPAA compliant?
KUNI is not HIPAA-certified today. We follow security best practices — encrypted connections and data scoped to your business — but if you handle protected health information and require a BAA, talk to us first so we can advise on the right setup for your practice.
Request early access
We're onboarding businesses one at a time so we can help you set up Kuni properly. Tell us about yours.